Right of withdrawal
After receiving the order, the Consumer has the right to withdraw from the contract concluded in the e-shop within 14 days of receiving the goods. To do this, the Consumer must fill in the "Product return form" on the Matkasuvilad.ee e-store page.
The product packaging must be undamaged and the product unused / not worn.
Please take the returned product to the Matkasuvilad.ee store or send it by courier to Järveotsa tee 54, 13520 Tallinn; tel. No. +372 5661 6552. Attach the order invoice and the completed product return form.
If the condition of the object to be returned deteriorates, the Consumer is liable for the decrease in value due to the use of the object, if he or she has used the object in a way other than is necessary to ascertain the nature, characteristics, and functioning of the object. In order to ascertain the nature, characteristics, and functioning of the item, the Consumer should handle and use the item only as he would normally be allowed to do in a shop.
The consumer bears all postage costs related to the return of the product. Matkasuvilad.ee e-shop will return to the consumer immediately upon receipt of the product return form, but not later than after 14 days, all fees received from the consumer on the basis of the contract, except for postage costs related to the delivery of the goods to the consumer.
The consumer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the logistics company within the aforementioned period.
The right of return does not apply to goods that deteriorate or age rapidly. N: periodicals, etc. prints; audio and video recordings when the consumer has opened the cover; items in sealed packages which are not suitable for return for health or hygiene reasons if the package is opened after delivery s.h. cosmetics, food, and chemical products. The exchange right is valid once per transaction. The exchanged product cannot be exchanged a second time.
Upon returning the goods through the logistics company, the Consumer is responsible for the adequate packaging of the product, taking into account the packaging requirements of the logistics company.
The right of withdrawal does not apply if the buyer is a legal person.